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Management
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A Bit of Humor:
An
accountant is having a hard time sleeping and goes to
see his doctor. "Doctor, I just can't get to sleep at
night."
"Have you tried counting sheep?"
"That's the problem - I make a mistake and then
spend three hours trying to find it."
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| There Really is No Escape:
The IRS employees tax manual has instructions
for collecting taxes after a nuclear war.
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This week
in History Sept 1-10:
9/1/1985: Sunken Titanic is
found by American and French
Scientists
9/2/1963: CBS & NBC
expand network news from 15 to 30
minutes
9/3/1783: Treaty of Paris
ending Revolutionary War is
signed
9/4/1609: Navigator Henry
Hudson discovered island of
Manhattan
9/5/1885: 1st gasoline
pump is delivered to a gasoline
dealer
9/6/1620: 149 Pilgrims set
sail from England aboard the
Mayflower
9/7/1533: Queen Elizabeth,
daughter of Henry the VIII is
Born
9/8/1974: Pres Gerald Ford
pardons former Pres Richard
Nixon
9/9/1850: California becomes
the 31st state
9/10/1963: 20
African-American students entered public schools in
Alabama
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Online
Training Activities
Trainers
Activities License includes more then 1,000 different
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Table
of Contents:
Keeping
Up: Current Events
Underpricing
Your Work The Nike swoosh was invented by Caroline Davidson
back in 1971. She received $35 for making the swoosh. The
first shoe with the swoosh was introduced in 1972. Royalty
rates vary, usually by sale volume, however the percentage
would barely matter. Swoosh-emblazoned Nike products have been
bringing in nearly $20 Billion Dollars per year.
HR and Training
Professionals... ...have gotten used to the idea of needing
to relocate often as a hazard of the job. However, as we find
ourselves in the middle of a real estate bust there is a new
concern where there was once a seemingly never-ending supply
of ready-and-able buyers for their homes and lenders willing
to take on new mortgages. The median time that a home spends
on the market has grown from 3.5 months to over 6 months.
PowerPoint Goes
to… Church? I hope that the monasteries are handing out
copies of Cherie Kerr’s “Death by PowerPoint” (she should
consider a special edition of “Afterlife by PowerPoint”. More
and more church leaders are utilizing the corporate slideshow
to illuminate biblical verses and inspirational photos during
religious services.
It’s Enough to
Make You Sick The Kaiser Family Foundation reports that
premiums for family health coverage have risen 78% since 2001
while wages have gone up 19% and inflation has nearly matched
that at 17%.
The
Many Faces of "Career Fear"
"The greatest mistake you can make in life is to
be continually fearing that you will make one."
–
Elbert Hubbard
Fear is a part of life. Each of
us has fears and phobias of one form or another and face them
every day. Of course, we are able to smile much of the day –
but whether it's the economy, your boss, or picking up the
telephone for your next call, we're also dealing with and
processing fear for a substantial amount of time that could be
focused on our purpose and productivity.
What can we
do to recognize our fears, put them in the proper place,
create solutions for what scares us most, and even use it as
career–boosting fuel? In his book "Face It" (Amacom, 2004),
performance consultant Art Horn provides us with six character
types as they pertain to dealing with fear.
Where you
put yourself into this mix will help you move beyond the same
hackneyed patterns that you have been playing out.
Don't
Just Motivate... Inspire!
"What lies behind us and what lies before us are
tiny matters compared to what lies within us."
-
Ralph Waldo Emerson
Are you a leader who
inspires followship? There is a voice within each one of us
that is calling us to remember our purpose. When we do, our
example encourages others to do the same. You undoubtedly have
encountered inspirational people in your own life. Their sense
of direction and clarity of intention is infectious, and moves
everyone around them to a higher purpose.
There isn't
an employee in the world who does not want to be inspired by
the leaders in their life. So why not get started on the next
motivational plan? Because motivation and inspiration are
poles apart.
Motivation directs us to grasp an idea
and carry it through to an acceptable conclusion. It is often
based on external reinforcement such as workplace pressure,
monetary reward, or the fear of failure. This "two by four"
approach is a temporary fix and requires continual maintenance
and acceleration. Over time, it is an energy drain on both you
and the people who surround you. How can you sustain that?
 Book
Report
The Nonverbal Advantage: Secrets
and Science of Body Language at Work
Carol
Kinsey Goman
Have you often caught yourself
wondering what it means when your boss is sitting with her
legs crossed at the ankles while she speaks to you, or what
the impact of a long blink may be from the client you are
negotiating with?...
No? Maybe you should. There is a
bundle of information we're receiving in our everyday
conversations that doesn't register through our ears.
Read
more...
Situation
Room
Your fiscal year is coming to an end. Last
year around this time you challenged your workforce to
implement several new programs, step up their measurable
service rating through increased positive responses in client
surveys, and provided three tiers of goals to measure fiscal
success.
Your marketplace had been arching, so it was
no surprise that you reached all three levels of your goals –
however you dwarfed even the highest tier, adding nearly 15%
on top of what you thought would be difficult to reach.
The biggest surprise was in the customer service
surveys, where you went from a respectable 91% up to a
staggering 98.5% satisfaction rating in regards to your
frontline service workers. Each of the other managed
components for whom a satisfaction rating is compiled,
supervisors, sales staff, and IT support stayed nearly
identical to the numbers from previous years. However there
was a noticeable decrease in satisfaction rating numbers from
the product repair department where they dropped from 87% to
79%. The director of the department blamed the drop on a new
part that failed consistently, leading to customer
frustration, although there was nothing directly in the survey
from clients supporting that claim.
You want to
recognize everyone in the organization for helping you to
exceed goals, and will deal with the possibility of faulty
components as a contributor to the low rating for the repairs
department. However you want to give special credit to the
customer service department at your annual meeting for their
increase. How can you best leverage their success to inspire
other departments without making the repairs department feel
worse for being the only division to see a slide – especially
one that may not have been completely their doing?
Send in your
situations!
Author
Q & A
 Five Questions With: Dr. Tony Alessandra
"Technology has succeeded in shrinking the
time it takes to communicate, but also the care it takes to
communicate."
This week our "5 Questions" section got
a pleasant surprise when Tony Alessandra agreed to a
short-notice request for an interview. It is likely that most
of you are already familiar with Dr. Alessandra, developer of
the world renowned "Platinum Rule" products and the first
person inducted into the Speakers Hall of Fame in 1985. He is
a member of the Speakers Roundtable, a group of 20 of the
world's top professional speakers and has author with 14 books
translated into 11 foreign languages and is featured in over
50 audio/video programs and films including Relationship
Strategies and his newest program, The 10 Qualities of
Charismatic People.
Read
more...
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